SHIPPING POLICY
Alpine Glow -Shipping Policy
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Last Updated: Nov. 20, 2025
Thank you for supporting Alpine Glow. Each item is handcrafted with care, and we work hard to ensure your order arrives safely and on time. Please review the details below regarding how we process, pack, and ship your order.
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Order Processing Time:
All orders are processed by hand in small batches.
Please allow 3–5 business days for your order to be prepared before shipment.
Processing times may be longer during:
– holidays
– high-volume seasons
– special releases
– custom or bulk orders
If additional time is needed, we will notify you by email.
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Shipping Methods & Rates:
We currently ship within the United States.
Orders are shipped through:
– USPS
– UPS
– FedEx
Shipping rates are calculated at checkout based on:
– order weight
– destination
– selected shipping method
We do not currently offer international shipping.
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Estimated Delivery Times:
Delivery times vary by carrier, location, and season.
Typical delivery windows:
– USPS First Class: 3–7 business days
– USPS Priority Mail: 2–4 business days
– UPS Ground: 2–5 business days
– FedEx Home Delivery: 2–6 business days
Please note these are estimates and cannot be guaranteed.
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Order Tracking:
Once your order has shipped, you will receive an email with tracking information.
Tracking may take up to 24 hours to update after the label is created.
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Local Pickup: (Tahoe Area)
Local pickup may be available upon request.
If offered, details will be provided at checkout or via confirmation email.
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Incorrect Addresses:
Please double-check your shipping address before completing checkout.
If the address is entered incorrectly and the package is returned or delivered to the wrong location, Alpine Glow is not responsible.
Customers will be responsible for reshipment costs.
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Lost, Stolen, or Delayed Packages:
Once a package is marked “Delivered” by the carrier, Alpine Glow is not responsible for:
– lost packages
– stolen packages
– delays caused by weather or carrier issues
If your package is delayed, lost, or stolen, please contact the carrier directly with your tracking number.
We will always do our best to help, but we cannot issue replacements or refunds for packages confirmed as delivered.
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Damaged or Incorrect Orders:
If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery.
Email us with:
– your order number
– clear photos of the damage or incorrect item
– the shipping box if damaged
We will happily replace or credit the affected item.
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Warm Weather Disclaimer (Candles & Soaps):
During extreme temperatures, candles or soaps may soften or sweat during transit.
This is normal for natural products and does not affect quality.
Let products cool or rest at room temperature before use.
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Preorders & Backorders:
If a preorder item is included in your order, the entire order may ship together once the item becomes available.
We will notify you of any extended delays.
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Questions?
If you need help with your order, please contact us at:
Email: LiveAlpineGlow@gmail.com
Location: South Lake Tahoe, CA