EXCHANGE POLICY

Last Updated: Nov. 20, 2025

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Alpine Glow products are handcrafted in small batches, and each item is made with care. Because of the handmade nature of our candles and soaps, all sales are final. We do not offer refunds on any products or workshop bookings. However, we do provide exchanges in specific situations to ensure your order arrives safely and as expected.

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All Sales Are Final:

We do not issue refunds for any candles, soaps, body bars, gift sets, bundles, custom items, or workshops.

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Exchanges for Damaged or Incorrect Items:

If your order arrives damaged or you receive the wrong item, we are happy to help.
Please contact us within 48 hours of delivery and include:
– Your order number
– Clear photos of the damaged or incorrect item
– Photos of the shipping box or packaging if damaged

We will exchange the item for the same product or the correct version of what you ordered.

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Conditions for Exchanges:

To qualify for an exchange:
– The item must be unused and in original condition
– The issue must be reported within 48 hours of delivery
– Photos must clearly show the damage or error
– Proof of purchase is required

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We cannot exchange:
– Used or partially used products
– Items damaged after delivery
– Products disliked due to scent preference
– Clearance items or final-sale products
– Workshop bookings

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Workshop Bookings

Workshop bookings are non-refundable and non-exchangeable.
You may reschedule once with at least 48 hours’ notice, subject to availability.
Missed workshops or last-minute cancellations cannot be refunded or exchanged.

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Return Shipping for Exchanges

In most cases, we do not require damaged or incorrect items to be returned.
If a return is necessary, we will provide instructions and a prepaid shipping label.
Customers are responsible for shipping on optional exchanges that are not caused by damage or error.

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Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, Alpine Glow is not responsible for lost or stolen orders.
Exchanges cannot be issued for packages confirmed as delivered to the provided address.

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Need Help?

If you need assistance or believe your order qualifies for an exchange, please reach out:
Email: LiveAlpineGlow@gmail.com
Location: South Lake Tahoe, California

We want every Alpine Glow experience to feel special, and we’ll always do our best to help when something isn’t right.